Charges and services


Careline - standard monitoring service, equipment rental and monitoring 24 hours a day, 365 days a year.


For customers living in the West Berkshire Council area From £2.75 per week
For customers living outside the West Berkshire Council areaFrom £3.30 per week
Alarms being used temporarily£50 single payment
We will charge you for lost units £175
Monitoring onlyFrom £1 per week
Installation£20

Prices do not include VAT.


Extra Services

  • Hiring an extra pendant - £1.15 per week
  • Buying an extra pendant - £60
  • Replacing a lost pendant - £60
  • Daily reassurance call - From 83p per call

Prices do not include VAT.


Please note that we will not charge VAT to people who are exempt under HM Customs and Excise guidelines.