Supporting you in your own home

Welcome to Sovereign Careline

Sovereign Careline is a small organisation within Sovereign Housing Association dedicated to supporting older and vulnerable people living in their own homes. This allows our customers greater independence and freedom to pursue their own lifestyles than living in residential care.

This support is achieved through using high technology monitoring and communication devices in the customer's home. The customer can then easily summon help themselves.

These services are monitored by our highly trained and experienced operators from our care centre, based in Newbury. When our operators receive a call from a customer, they will take whatever action is required to deal with the situation. This could include: simply talking to and reassuring the customer, calling a neighbour or relative, calling a scheme manager or social worker or, when required, calling the emergency services.

Care alarms and how to apply

Peace of mind and help at the touch of a button. Details on how our care alarm service works and how to apply or arrange a demonstration.

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Standards of service

Here you can find information about our mission statement for Careline and details of the standards you can expect from our service.

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Charges and services

Information on our available services and the associated costs for each.

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Equipment and sensors

See an example of the kind of equipment routinely supplied by the care centre.

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Key-holding assistants

What you need to know if you become a key-holding assistant for someone with an emergency care alarm.

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