Help with concerns

This section is designed to get you quickly to information about your concern, whether that’s because you’re facing domestic abuse; want to make a complaint; need advice on hoarding and self-neglect; want to report suspected tenancy fraud or avoid online and door to door scams. 

We also want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour. Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s difficult to know who to speak to for help so these pages cover the most common issues people face. 

Making a complaint

We want to make it as easy as possible for you to tell us when you feel something’s gone wrong. Find out about our complaints policy, making a complaint, what will happen next, and more. 

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Anti-social behaviour

Issues like arson, assault or violent threats, dog or vehicle issues, drug use/dealing, bonfires, flytipping, graffiti, noise, gatherings/rowdy behaviour, cyberbullying, verbal abuse or harassment. 

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Domestic abuse

If you’re a victim of any form of domestic abuse, or feel at risk, we can offer a range of advice and support. Domestic abuse is unacceptable and we’ll take firm action against those responsible. 

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Hoarding

Hoarding is a recognised mental health condition, affecting up to 5% of the population. Find out more about why people hoard, how it can be dangerous and how hoarders can get help. 

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Unlawful occupation or tenancy fraud

These sorts of fraud stop us offering a home to someone who needs it. Find out more, including what we do to prevent it and what you can do if you think someone’s occupying a home unlawfully.

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Avoiding scammers

Find out how to protect yourself from nuisance phone calls and bogus door to door callers. We also explain what to expect from us and our contractors before and during any works or visits. 

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