Welcome home

Whether it’s your first day, first week or first year in your rented Sovereign home, it can take a little time to realise that we offer much more than just a great place to live.

Here you’ll find a handy summary of all the key services you would expect from us – and many you wouldn’t, like free training and support to get into work or better work. 

We also have teams on hand to help with accessing benefits who can tailor their advice based on your individual circumstances. We can also help with advice on money and budgeting and debt.

Then there are all the ways you can get involved in your community, with initiatives and grants to make them even better places to live.

Everything in the right place 

Please do take a moment to make sure you’ve got everything in place at the start of your tenancy – and remember that rent is due in advance. Most customers set up a direct debit Opens in new window with us because it’s the quickest and easiest way to pay. Once it’s done you don’t have to think about it again. Just print off the form Opens in new window, fill it in then take a picture and email it back to us at contact@sovereign.org.uk Opens in new window. If you don’t have a printer, call us and we’ll send the form in the post.

Alternatively, you can pay through MySovereign.org.uk Opens in new window – the online home for managing your home. You can use it to check your rent balance, raise a repair request or even let us know you’d like to keep a pet. There’s also the advice and guidance, as well as ‘how to’ films for things you can quickly sort yourself.

Setting up a MySovereign Opens in new window account takes about a minute and means you don’t have to wait for the contact centre to open – you’ll have everything you need at your fingertips at any hour, every day of the year.

We know there’s lots to take in while you’re busy getting settled but if you’d like to talk about any of our services, please call us on 0300 5000 926.

We’ve also got plenty of information for shared owners, leaseholders and market renters too.


Information on our repairs service plus maintenance guides and videos to help you with the upkeep of your home. There are also some pages specific to different customers.

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Rent and service charges

Find out about ways to pay your rent, the differences between variable and fixed service charges, and how we calculate estimates and actual costs.

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Benefits and managing money

All you need to know about Universal Credit; help with money and debt; employment and training support (from looking for a job to better paid work or qualifications) plus help to get online.

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Employment and skills

We’ve helped thousands of residents with their work goals and we can help you too: from getting into work to finding better paid work or gaining a qualification. 

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Cost of living support

From saving money on your weekly shop to support with debt advice or getting a job, we've brought together sources of support and advice to help you face rising costs.

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Digital inclusion

Having access to digital devices and the internet is becoming more of an essential in our everyday lives. We have a range of services, offers and support that can help you become digitally included.

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Going green

Being 'green' doesn’t just help the planet but can have a positive impact on your bank balance too.  Take a look at our hints and tips to help you reduce your impact on the planet. 

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Thriving communities

Our core themes within Thriving communities include, community in action, customer engagement, employment and skills, funding and partnerships, financial inclusion, and digital inclusion.

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Safety in your home

Important information on fire safety (including for our taller buildings) and how to #GetFireSmart, as well as more on key topics like gas, electrical, asbestos and legionella safety. 

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Help with concerns

Get quickly to the information and links you need on issues like domestic abuse, making a complaint, avoiding scammers, hoarding and anti-social or other difficult behaviour.

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General advice

Information on other topics, such as condensation, damp and mould; home contents insurance; renting a garage and useful links about mental health.

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Finding and moving home

Read about all our accommodation options: from rent to shared ownership, plus getting ready for a tenancy and next steps if you’re looking to move or for a swap. 

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Information for tenants

Useful articles and links in one place if you rent a home from us through an assured, secure or fixed term tenancy.

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Information for shared owners or leaseholders

In this section we’ve pulled together links to all the main articles and information that you might need if you’re a shared owner or leaseholder.

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Information for market rent customers

Specific useful content and advice if you rent a home from us through market rent.

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