Taking stock of the last year

Despite the coronavirus pandemic bringing extraordinary changes to all of our lives at the end of 2019-20, we are proud to say that our annual accounts show that we remain a strong and resilient organisation. We’re working hard to create amazing places and spaces for now and the future, keeping our 140,000 customers across the south of England at the heart of what we do.

The year in numbers

A strong financial position gives us a great platform to continue to deliver the high quality homes and services our customers and our communities expect and deserve. 


Quality services

  • 81% Customer satisfaction with Sovereign as a landlord (increased from 78%)
  • Investing £3.5 million a year in our communities
  •  277 residents into work or better work


  • 99.97% gas safety
  • 1,461 residents into training

More homes and better places

  • £368m investment in new homes
  • 677 homes for shared ownership
  • £109m investment in our existing homes
  • £411m turnover
  • 59,517 homes managed
  • £11.9bn market value

Strong foundations

  • £79.3m surplus before tax
  • G1/V1 regulatory ratings
  • A+ Standard & Poor's 
  • A2 Moody's credit rating
  • £3.1m invested in Customer Relationship Management system
  • Living wage accredited employer
  • Gold investors in people

Strategy

2019-2024

At Sovereign we provide safe and affordable homes for people. But we want to do more. 

We want to have more impact, to be more innovative and influential, and bring out the best in our people so we deliver a great customer and employee experience today and tomorrow.

Highlights

Strong foundations

At Sovereign, we’re building better homes and better places for people that need them most. Our customers come first, always – and a strong financial surplus is the fundamental building block on which we build our ambitious plans for the future.

A leading landlord

We want to provide great customer service, responding positively to our customers’ ever-changing expectations. We want our residents to be proud to call a Sovereign home their own. We know our work doesn’t stop at the front door. We offer a range of services, investing in communities, to help people be the best they can be.

More homes, better places

As a financially and organisationally strong business, we’re committed to providing as many affordable new homes as we can, with plans to invest £2bn over the next five years. We’ll make sure that we provide the homes that people need, of the best possible quality, within successful places and communities.

Quality homes and neighbourhoods

Looking after almost 60,000 homes is a big job, but we know that the quality of a home can affect every aspect of a person’s life. We’ve been changing how we work, thinking differently and increasing investment, so our residents can be even prouder of where they live.

Maximising our impact

We’re here if residents want a little extra support, whether that’s to sustain their tenancies or to work towards realising their potential, by signposting relevant agencies, working with external partners and making sure that we share helpful information.

Investing in our communities

At Sovereign, we’ve always recognised that fantastic local networks exist in our communities. We know we don’t need to march in and save the day – the superheroes are already out there, and we want to work with them.

Inspiring people

We’re investing and bringing out the best in our people by building an environment where employees are engaged, valued and passionate about what they do, developing our leaders, employees and apprentices so they can contribute more and advance their careers.



Gordon Holdcroft - Chair

Gordon Holdcroft, our outgoing chair, reflects on the outstanding response of our people to the Covid-19 crisis and our strong financial surplus, which will help us to weather the storm.

Read more

Mark Washer - Chief Executive

Mark Washer, CEO, speaks of his vision for Sovereign - how we will continue to build and invest more in our homes, boost funding in our communities and support those who need us most.

Read more