Get in touch

You can report a non-emergency repair using our online repair form , or see the sections below about how to chat to us on Facebook, call us or write to us.

If you have an emergency repair, please call us on 0300 500 0926 instead.

We provide a 24/7 emergency repairs service. We prioritise emergency repairs based on urgency and the risks to those in your home or to the public. 

Sometimes, we may ask to carry out a video call to assess (and possibly fix) the problem remotely. If we can't resolve the issue this way, it will still help us to understand more about the repair. 

We are sensitive to vulnerabilities so please let us know – or remind us – of any circumstances we should be aware of, when you call to report an emergency repair.

Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do ­– so we can get all your fixes and maintenance done quickly and efficiently. 

We have garages to rent in Dorset, Hampshire, Oxfordshire, West Berkshire and the Isle of Wight.

Anyone can apply to rent a garage from us – not just residents. You’ll need to be 18 or over and, if you do rent a home with us, you’ll need to have a clear rent account.

If you need storage space or parking, renting a garage could be a good alternative to self storage or on street parking. We can't guarantee that our garages will be watertight though, so please bear this in mind.

We love hearing positive feedback about our people. Please tell us about your experience and we’ll make sure the staff member and their manager get your comments.

Residents in flats, housing for older people schemes, supported housing schemes or a house in multiple occupation, can ask us for a copy of the fire risk assessment (FRA) for their Sovereign building.

Log in or register for MySovereign. You can contact us on there, find answers to common questions, tell us about a problem, make a payment, log a repair and lots more. It's quick and easy to use. 

We want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour.

Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s difficult to know who to speak to for help. This advice hub tells you more - including links so you can report the ASB if that's appropriate.

If you're concerned about a repair that you've already told us about, please email contact@sovereign.org.uk or direct message us on Facebook @asksovereign.

Find out more information about our repairs service plus ‘how to’ guides and videos to help you with the upkeep of your home. 

If you're concerned about a repair and we don't already know about it, use our form to report it.

(Some repairs need attention fast. If you have an emergency repair, please call us on 0300 500 0926 instead.)

If you feel you, or someone you know, is a victim of any form of domestic abuse, or feels at risk, we can offer a range of advice and support. Domestic abuse is unacceptable and we’ll take firm action against those responsible.

If you're concerned about grounds maintenance or a communal area, please email contact@sovereign.org.uk or direct message us on Facebook @asksovereign.

Find out more about our responsibilities and yours when looking after the grounds around your home that we own, as well as any communal areas.

If you're concerned about damp and mould and you've already reported it, please email contact@sovereign.org.uk or direct message us on Facebook @asksovereign.

If you're concerned about damp and mould and we don't already know about it, please log in to your account to report it.

Learn more about condensation, damp and mould, and what you can do to avoid it.

It’s a priority for us to make sure our homes are let fairly to those people who need them.

If one of our residents commits tenancy fraud, it prevents us offering the home to those most in need. We take any form of unlawful occupation like this very seriously.

If you're concerned about service charges, please email contact@sovereign.org.uk or direct message us on Facebook @asksovereign.

Find out more about service charges and how we can help if you're struggling to pay them.

If you're worried about the cost of living crisis, visit our dedicated page for helpful tips and support available.

We want to make it as easy as possible for you to tell us when you feel something’s gone wrong. 

You can read more about making a complaint, including our complaints policy and what happens after a complaint is logged. 

If you’re not happy with a service we’ve provided, please get in touch.

We're also on Facebook, chat with a member of our friendly social media team between 8am and 6pm weekdays. We aim to respond to 80% of messages within one hour during these times.

We’re happy to help with interviews, briefings, statistics, publications or any other related information. If you are a member of the media please call us on 01635 572222 (24/7 for press enquiries).

You can call us on 0300 5000 926 * and our Contact Centre is open between 8am and 6pm weekdays. Outside of these times our Out of Hours team is available for emergencies. 

We aim to answer calls to this number within two minutes but this may not be possible at particularly busy times (such as after extreme weather events).

If you are a key worker or student, please contact your local Accommodation Office.

*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages).

If you are a market rent customer, please call us on 0300 330 9496 *. Our opening hours are Monday - Friday, 8.30am to 5pm.

*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages).

You can write to us at:

Sovereign Housing Association Ltd, Sovereign House, Basing View, Basingstoke RG21 4FA.

We’re happy to arrange to see you in your own home, or another location in your community, if you need to speak to someone in person.

Don’t forget you can use MySovereign to resolve most of your queries but, if you’d like to speak to someone or arrange a visit, please call 0300 5000 926.

(This approach proved successful during the pandemic so we decided not to re-open our offices to walk in visitors. Most of our customers don’t live near one of our offices or might visit only to find the colleagues they need aren’t available. This way of working also helps our housing and property teams to be out and about more, supporting those who need face to face help or advice. We remain fully committed to providing quality homes and services across all the areas where we work.)