Need to talk? We're listening

We want to make it as easy as possible for you to tell us when you feel something’s gone wrong. 

You can read more about making a complaint, including our complaints policy and what happens after a complaint is logged. 

If you’re not happy with a service we’ve provided, please get in touch.

If you feel you, or someone you know, is a victim of any form of domestic abuse, or feels at risk, we can offer a range of advice and support. Domestic abuse is unacceptable and we’ll take firm action against those responsible.

It’s a priority for us to make sure our homes are let fairly to those people who need them.

If one of our residents commits tenancy fraud, it prevents us offering the home to those most in need. We take any form of unlawful occupation like this very seriously.

We want to make it easy for you to know what to do if you’re facing anti-social behaviour (ASB) or other difficult behaviour.

Some problems count as ASB, others don’t, and some are criminal offences. Because of this, it’s difficult to know who to speak to for help. This advice hub tells you more - including links so you can report the ASB if that's appropriate.

Residents in flats, housing for older people schemes, supported housing schemes or a house in multiple occupation, can ask us for a copy of the fire risk assessment (FRA) for their Sovereign building.

Log in or register for MySovereign. You can contact us on there, find answers to common questions, tell us about a problem, make a payment, log a repair and lots more. It's quick and easy to use. 

We're also on Facebook, chat with a member of our friendly social media team between 8am and 6pm weekdays.

You can call us on 0300 5000 926* and our Contact Centre is open between 8am and 6pm weekdays. Outside of these times our Out of Hours team is available for emergencies.

If you are a key worker or student, please contact your local Accommodation Office.

*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages).

If you are a market rent customer, please call us on 0300 330 9496*. Our opening hours are Monday - Friday, 8.30am to 5pm.

*Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages).

You can write to us at:

Sovereign Housing Association Ltd, Sovereign House, Basing View, Basingstoke RG21 4FA.

We’re happy to arrange to see you in your own home, or another location in your community, if you need to speak to someone in person.

Don’t forget you can use MySovereign to resolve most of your queries but, if you’d like to speak to someone or arrange a visit, please call 0300 5000 926.

(This approach proved successful during the pandemic so we’ve decided not to re-open our offices to walk in visitors. Most of our customers don’t live near one of our offices or might visit only to find the colleagues they need aren’t available. This new way of working will also help our housing and property teams to be out and about more, supporting those who need face to face help or advice. We remain fully committed to providing quality homes and services across all the areas where we work.)

We’re happy to help with interviews, briefings, statistics, publications or any other related information. If you are a member of the media please call us on 01635 572222 (24/7 for press enquiries).