Need to talk? We're listening

Speak to us online, on social media, by phone, by post or in person.

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How to get in touch

Log in or register with MySovereign. You can contact us through here, find answers to common questions, tell us about a problem, make a payment, log a repair and lots more. It's quick and easy to use.

Talk to us over Facebook with a member of our friendly social media team.

You can call us on 0300 5000 926  *Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. (Calls from landlines and mobiles are included in free call packages).

Our Contact Centre is open between 8am and 6pm weekdays. Outside of these times our Out of Hours team is available for emergencies.


To make a comment or complaint, please read our information about making a complaint.

Employment and Training

Organisations looking to refer a resident you're working with to our Employment and Training team should contact or call 0300 5000 926 and ask to speak to the Employment and Training team. For any enquiries about careers at Sovereign, please email

Media enquiries

We’re happy to help with interviews, briefings, statistics, publications or any other related information. If you are a member of the media please call us on 01635 572222 (24/7 for press enquiries).

Email the team

Shared ownership

To find out about owning your own home through shared ownership, see our Sovereign sales website.

Sovereign sales