Looking after our grounds and communal areas

We’re responsible for keeping any grounds around your home that we own, as well as any communal areas, clean and well-maintained.

 

Our responsibilities

  • Repairing and maintaining our homes, grounds and communal areas.
  • We’ll work to make sure our neighbourhoods are safe, completing repairs outside the home quickly.
  • Checking any contractors are doing a good job.

Your responsibilities

  • Looking after your home and garden (if you have one).
  • Reporting any repairs in your home, communal areas or neighbourhood quickly. 
  • Keeping communal areas tidy and clear of things like bikes, buggies or scooters – to make sure escape routes are clear, in the event of a fire.
  • Letting us know if maintenance is needed in your neighbourhood – especially if we need to deal with anything that might cause an accident.