Customers are the heart of our business

Customer engagement survey

Engaging with customers is essential for us to provide a good service. Now we’ve merged, we want to unify how we do this, so we have sent out surveys to customers to get their feedback. If you’ve received a survey, please complete it by 16 March. If you have any questions, please email

Interested in becoming a member of the RBP or SCG?

Get in touch with our friendly Customer Engagement team to find out the benefits of getting involved.

On 1 October, Sovereign Housing Association and Network Homes came together as SNG (Sovereign Network Group). As one organisation we can invest more into building more new homes, maintaining existing homes and providing services to customers.

This website still contains all the key information for Sovereign customers or visit to find out more about the new organisation.

You can also find out more about how we're maximising social value opportunities through our supply chain, and launching new initiatives to make sure that we look for commitments that really matter to our residents and the communities in which they live.

Watch the video to see highlights from our Residents' conference 2022. Read a transcript of the video Opens in new window.

Our governance and community groups

Resident and Board Partnership (RBP)

This group helps influence our strategy, policies and service standards, as well as monitoring the quality and performance of our services.

Read more

Scrutiny Coordination Group (SCG)

This group commissions reviews for monitoring, managing and developing our services so we deliver a great customer experience.

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Youth Panel

This group of 18-25-year-olds meets virtually every 4 weeks and is the voice for young people living in our homes, discussing their needs and views.

Read more