Customers are the heart of our business

Would you like a say in how we invest in your local community?

Complete our short online survey by Friday 9 August to let us know what you’d like to see more of in your community!

We're setting up a charity to deliver more community services that support customers in the ways you need it most and improve where you live to create a stronger sense of community togetherness and pride. For example:

  • Help with finding work or starting your own business, including funding for training.
  • Advice on managing money and debt.
  • Support with food, heating and energy costs.
  • Activities for children and young people, older residents and community-wide, such as gardening.

It takes around five minutes to complete, and your responses will help us understand your priorities and what we should be focusing on. 

You’ll also have the chance to be entered into a draw to win one of ten £50 shopping vouchers. We will not be able to identify individual customers by their responses, unless you say you want to be contacted and provide your personal details.

On 1 October, Sovereign Housing Association and Network Homes came together as SNG (Sovereign Network Group). As one organisation we can invest more into building more new homes, maintaining existing homes and providing services to customers.

This website still contains all the key information for Sovereign customers or visit www.sng.org.uk to find out more about the new organisation.

You can also find out more about how we're maximising social value opportunities through our supply chain, and launching new initiatives to make sure that we look for commitments that really matter to our residents and the communities in which they live.

Watch the video to see highlights from our Residents' conference 2022. Read a transcript of the video Opens in new window.

Our governance and community groups

Resident and Board Partnership (RBP)

This group helps influence our strategy, policies and service standards, as well as monitoring the quality and performance of our services.

Read more

Scrutiny Coordination Group (SCG)

This group commissions reviews for monitoring, managing and developing our services so we deliver a great customer experience.

Read more

Youth Panel

This group of 18-25-year-olds meets virtually every 4 weeks and is the voice for young people living in our homes, discussing their needs and views.

Read more