Sovereign Housing
Resident engagement

Residents - at the heart of our business

We listen and act on our resident feedback, making sure our residents’ voice is embedded in our governance, scrutiny and community work.

Building the right structure

To make sure that the influence of residents was at the heart of our business, we decided they themselves should create the right structure. 

We brought together experienced residents, supported by Sovereign's Board, senior managers and an external expert, to jointly create a new approach.

The result is our 'triangle of involvement' which makes sure residents have a key role in the way we're run, the services we provide and how we keep a local focus within our neighbourhoods.

From this, we hope this will enable us to continue to provide good quality services, great customer experience and support strong and resilient communities.

Triangle of involvement

Triangle of engagement

Resident and Board Partnership (RBP)

This group helps influence our strategy, policies and service standards, as well as monitoring the quality and performance of our services.

Read more about RBP


Scrutiny Coordination Group (SCG)

The main role for this group is to embed and make scrutiny a valued tool for monitoring, managing and developing our services. Residents agree and commission reviews to make sure we're providing quality services and a great customer experience.

Read more about SCG 


Community Action Groups

These groups provide a structured place for local conversations and feedback. Residents get involved with larger community and estate projects and we provide support and training to help them become self-sufficient, raise funds and work to improve their area.

Read more about the groups

Community engagement groups

Meeting reports

Read the latest meeting reports from Joyce Ward, a resident and Chair of Sovereign’s Resident and Board Partnership – a key part of how the organisation operates.

Joyce's meeting reports

Joyce Ward