Residents - at the heart of our business

Resident engagement

When Sovereign and Spectrum merged in November 2016, it was the perfect opportunity to create an innovative and unique resident involvement structure.

We wanted to be able to listen and act on our resident feedback, making sure our residents’ voice was embedded in our governance, scrutiny and community work.

To make sure our residents' voice was at the heart of our business, we decided that residents themselves should create the right structure. So we brought together experienced residents from the former organisations, supported by Sovereign's Board, senior managers and an external expert, to jointly create a new approach.

The result is our 'triangle of involvement' which makes sure residents have a key role in the way we're run, the services we provide and how we keep a local focus within our communities.

Resident and Board Partnership

Resident and Board Partnership

This group helps influence our strategy, policies and service standards, as well as monitoring the quality and performance of our services.

Scrutiny Group
Scrutiny Coordination Group

The main role for this group is to embed and make scrutiny a valued tool for monitoring, managing and developing our services. Residents agree and commission reviews to make sure we're providing quality services and a great customer experience.

Sovereign Communities

These groups provide a structured place for local conversations and feedback. Residents get involved with larger community and estate projects and we provide support and training to help them become self-sufficient, raise funds and work to improve their area.

Find out more

By trying to listen to and act on a wider range of feedback from residents we hope we can continue to provide good quality services, great customer experience and support strong and resilient communities.

Read the latest blog posts from Joyce Ward, a resident and Chair of Sovereign’s new Resident and Board Partnership – a key part of how the organisation operates.

Joyce's blog

“At Sovereign, we care about people and we achieve results, whether the challenge is to develop thriving communities or to find ways to build more homes with less public money.” Ann Santry CBE, Chief Executive, Sovereign