Resident engagement

Hearing from residents about our services means that we can continue evolving them to meet their needs.

That’s why we’re invested in ‘resident engagement’ – it’s a way you can get involved and share your voice with us.

Email engagement@sovereign.org.uk or call 0300 5000 926 and ask for the Resident Engagement team if you want to get involved or ask for more information.

How does it work?

Our friendly Resident Engagement team work with residents to get their views on services, housing issues, policies and more, which is used to influence changes inside and outside of Sovereign.

They do this online, in person, on the phone, via email… whatever works best for whoever’s involved!

And the best part about our resident engagement?

You can spend minutes or hours on it, depending on what level of involvement you choose!

We have different levels of involvement - take a look below for all the details.

Sound like something you’d be interested in?

Great!  Find out more about different ways to engage below. Email engagement@sovereign.org.uk or call 0300 5000 926 and ask for the Resident Engagement team if you want to get involved or ask for more information.

We positively encourage applications from young people, from black and minority ethnic and from the LGBTQ+ communities.

I can influence

Hear how the Resident and Board Partnership meet six times a year to influence Sovereign’s policies and strategies. They’ve also fed back on the Housing White Paper and speak at conferences. 

Find out more

I can scrutinise

Learn about the Scrutiny Coordination Group, which meets six times a year. Scrutinies have changed how Sovereign lets homes and provides anti-social behaviour support information.

Find out more

A voice for young people

Read how our youth panel members, aged between 18-25, have been making a difference as the voice for young people living in our homes. 

Find out more

I can have my say

Get involved in customer journey mapping if you’d like to complete surveys and give your feedback when Sovereign looks at customers’ experiences of its services. 

Find out more

I can stay informed

If you’d like to hear about resident engagement opportunities but aren’t ready to get actively involved yet, our Resident Engagement team can tell you when something new comes up.

Email the team