Our response to the Housing Ombudsman’s new complaints code

A person sitting at a desk, looking at a computer, wearing a headset and talking to a customer

The Housing Ombudsman Service has created a new Code that defines best practice for handling complaints. We’ve consulted with the Ombudsman and completed a self-assessment against the Code. 

This has allowed us to see what we’re doing well and identify areas where we can make improvements.

Please read 'Our response to the Housing Ombudsman complaints code’ for more information.