Who we are
Our core mission is to be a leading landlord, providing great service to our residents and customers. But as well as quality housing services, our work doesn’t stop at the front door. We offer a range of services, investing in communities, to help people and their neighbourhoods be the best they can be.
We don’t just deliver one of the largest new affordable housing programmes in the country, we make great places too. Whether it’s new build, conversions or regeneration schemes, we focus on design, quality and sustainability to make places people want to live today and tomorrow.
Quality property services
Looking after 60,000 homes is a big job, but we know that the quality of a home can affect every aspect of a person’s life. We’ve been changing how we work, thinking differently and increasing investment so our residents can be even prouder of where they live.
Excellent customer experience
We are on our way to becoming a modern, connected business, investing in IT platforms and modernising our services to provide a great customer experience all day, every day. And we listen, acting on feedback and involving residents in shaping the services that matter to them.
While we’re not-for-profit – with every penny reinvested in homes and services – we are a major business. With the financial clout of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.