Our repairs service
Find out what’s classed as an emergency repair, how to get ready for your appointment, how we monitor repairs and what to expect from our operatives and contractors.
Got an emergency in your home?
If you need an emergency repair, we'll usually attend the same day but always within 24 hours. See which repairs we are responsible for that we class as an emergency.
Getting ready for your appointment
How to prepare for your repair appointment, who needs to be in your home while we’re there, the importance of giving us access and checking the identity of visitors.
Monitoring our repairs
More about our standards and how we check repairs – including that we survey a selection of residents for their feedback every month.
Minor repairs and DIY
If you have a minor repair and feel able to fix it yourself, this page includes some useful DIY advice.
What to expect from our operatives and contractors
How our in-house teams and contractors should behave and what to expect before, during and after any repairs and maintenance to your home.
SNG's Repairs Customer Promise
Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get your repairs done quickly and efficiently.