Our repairs service

Find out what’s classed as an emergency repair, how to get ready for your appointment, how we monitor repairs and what to expect from our operatives and contractors.

What is an emergency repair?

If you need an emergency repair, we'll usually attend the same day but always within 24 hours. See which repairs we are responsible for that we class as an emergency. 

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Getting ready for your appointment

How to prepare for your repair appointment, who needs to be in your home while we’re there, the importance of giving us access and checking the identity of visitors. 

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What to expect from our operatives and contractors

How our in-house teams and contractors should behave and what to expect before, during and after any repairs and maintenance to your home.  

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Monitoring our repairs

More about our standards and how we check repairs – including that we survey a selection of residents for their feedback every month. 

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