Repairs for tenants
More information about your repairs responsibilities if you’re a tenant; replacing bathrooms and kitchens; what you need to know before making your own home improvements; and advice on moving into (and living in) a new-build home.
SNG's Repairs Customer Promise
Our Repairs Customer Promise sets out exactly what you can expect from us – and what you need to do – so we can get your repairs done quickly and efficiently.
Repairs responsibilities for tenants
This popular page explains what Sovereign is responsible for and what tenants need to look after themselves when it comes to repairs and maintenance.
Updating your bathroom
Answers to common questions about how often we upgrade bathrooms, what the process is and what to expect before and during the works.
Updating your kitchen
Answers to common questions about how often we upgrade kitchens, the surveyor and design visits, how to prepare and how long the work is likely to take.
Making your own improvements
Everything you need to know about minor changes you can make to your home and what bigger ones you need to get permission for.
Your new-build home
Advice on checking your tenancy agreement for any covenants, why to avoid decorating, how we assess any defects at the end of the first year and key services such as electricity, gas and water.