Maintenance guides

A range of guides, videos and other advice to help you with the upkeep of your home: from cold weather tips and avoiding condensation, damp and mould to unblocking a sink and checking fuses. 

If you have a problem with your heating, our troubleshooting guide will help you check if it’s something you can quickly fix yourself or need to give us a call. 

Tips for looking after your home

A useful guide to key services in your home. From electrics to radiators and storage heaters; from the water supply to boiler problems or frozen pipes.

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Avoid condensation, damp and mould

More about how and why condensation forms, how to minimise it – and how we can help if it’s a more serious problem or you have rising damp or penetrating damp (such as from a leak or faulty roof). 

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Cold weather tips

Prepare your home for cold weather with information on who’s responsible for gritting in different areas, advice on keeping warm (and staying safe) plus links to related pages and support. 

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How to troubleshoot your heating

This page covers some common issues and quick fixes if you're having problems with your heating. Some are actually easy to resolve yourself which means you won't need to call an engineer.

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Minor repairs guides

If you have a minor repair or maintenance issue, and feel able to fix it yourself, this page includes advice and links to video guides - from reading your meter to changing a fluorescent tube.

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Caring for a new lawn

If you’ve moved into a new home with a garden (or just laid a new lawn in an older home), here are some do’s and dont's to looking after the turf while your lawn establishes itself. 

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