Information for market rent customers

These pages include specific useful information and advice if you rent a home from us through market rent. 

There’s more about assured shorthold tenancies and how we hold deposits, as well as information on fire safety if you live in a block with communal areas. 

There’s also useful advice on avoiding condensation, dealing with any defects (if you live in a newly-built home) and tips on what to do if you’ve moving out. 

Assured shorthold tenancies

An assured shorthold tenancy is the most common type of tenancy agreement if you’re one of our market rent customers. 

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How we hold deposits

If you’re a market rent customer, we take and hold a deposit which is registered with a government-approved scheme. Find out more about how your deposit is protected. 

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Tips on what to do when you're moving out

Find out what checks we’ll make and how to leave your home so that we can return your deposit without unnecessary delays or deductions - plus useful reminders.

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Aftercare in your new-build home

Newly-built homes need time to settle and dry out, so you may have some minor issues in the first year. More major faults with the build or quality are known as defects. Find out more about both. 

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Fire safety for tenants

Lots of practical #GetFireSafe advice for tenants: from monthly checks to making an escape plan and avoiding the main causes of fire, plus extra tips on safety in flats and shared buildings. 

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Avoid condensation, damp and mould

More about how and why condensation forms, how to minimise it – and how we can help if it’s a more serious problem or you have rising damp or penetrating damp (such as from a leak or faulty roof). 

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