Information for tenants

Whether it’s your first day, first week or first year in your rented Sovereign home, it can take a little time to realise that we offer much more than just a great place to live.

Find out more about your repair responsibilities; kitchen and bathroom upgrades; what you need to know before making your own improvements; and advice on settling in to a new-build home. 

Find out about ways to pay your rent, the differences between variable and fixed service charges, and how we calculate estimates and actual costs.

Find out the difference between assured, assured short hold, fixed term and secure tenancies - and license agreements. 

Fire safety information and #GetFireSmart tips and videos for tenants - plus more about the importance of your annual gas safety check. 

Find out how we can help you make everyday life easier by adapting your home or installing simple aids such as handrails. There are different processes for minor and major adaptations. 

Depending on the type of home you live in, and the type of pet you’d like to keep, you may need our permission. From cats and dogs to caged birds, hamsters, fish and poultry - find out more.

From moving in, looking after your new home and reporting emergencies, to learning about defects and lawn care, you'll find lots of useful information to help you settle in quickly and easily.

A quick round up of what Sovereign’s responsible for and the responsibilities of residents – including keeping any communal areas clear of things like bikes, buggies and scooters. 

If you want to know how to get the most from your air source heat pump system, we've put together some useful information to help you personalise your system to suit you and your home.

If you have an assured, secure or fixed term tenancy and want to move out of your home, you need to give us four weeks’ notice. This page tells you more - and what else you’ll need to do. 

If you’re moving, this page tells you the condition you’ll need to leave your home in.

If you’re in this difficult position, we hope this useful information will tell you all you need to know about what to do, who to tell and what will happen.