Minor repairs guides
If you have a minor repair or maintenance issue, and you feel able to fix this yourself, here are some useful links to video guides on some very basic repairs around the home. For example, how to re-pressurise your boiler. While we know this won't cover everyone's situation, this content may help you if you have a minor repair only. If you don't feel confident, please don't try.
If you have an emergency, please call us on 0300 5000 926.
DIY
If you’re at home more than normal, it’s tempting to do a spot of DIY such as painting or fitting carpets. But please take extra care with any projects that involve drilling into the walls or cutting or knocking through the fabric of your home because:
- You could damage essential services such as electrics, heating or water and put your family at risk.
- There might be asbestos in some homes – in Artex ceilings, floor tiles, soffits or flue pipes, for example. This is safe unless disturbed and we hold a lot of asbestos data about our homes built before 2000 (when asbestos stopped being used in housing) but it’s always best to double check before any work. Unfortunately we may not be able to prioritise supplying this information at the moment.
Please remember you need to ask permission to make major changes to your home.
Video guide links
- Changing a fluorescent tube and starter
- Full electrical power failure
- How to change your bathroom light bulb
- How to find your stop tap and turn your water off
- Preventing and treating damp and mould
- Reading your meter
- Relight/reset your boiler
- Re-pressure a boiler with a flexible filling loop
- Resetting trip switches on your fuse box
- Safely defrost a frozen condensate pipe (boiler)
- Smart meters
- Test your smoke alarm
- Topping up pay as you go meters
- Using trickle vents
If you’re unsure about anything, get in touch and we can help.