Keeping you warm

Your gas heating

If your heating isn’t working properly and if it’s something simple, you might be able to fix it yourself, rather than having to wait for an engineer to come to you. Take a look at our helpful hints and tips below:

If you’re not sure or do not feel confident fixing the problem yourself, please contact us.

What seems to be the problem?

Gas safety

Keeping you safe in your home is a top priority for us. If you have an assured, secure or fixed term tenancy we have a legal duty to check all the gas appliances in your home every 12 months and give you a valid gas safety certificate. If you're a shared owner or leaseholder, you're responsible for these tests within your own home.

For more information visit our webpage on annual gas safety checks.

It's really important that you know where and how to turn off your gas in an emergency (it's usually located outside, where the gas pipes enter your property).

 If you smell gas

  • DO call 0800 111 999 immediately (the Gas Network Provider freephone number).
  • DO put out naked flames (including cigarettes).
  • DO open all doors and windows.
  • DO shut off your gas supply at the meter. 
  • DON'T strike matches or light a cigarette.
  • DON'T turn electrical switches on or off.