Our standards for grounds maintenance

Our standards for looking after communal areas/improving your community

  • We’ll keep the grounds we own around your home, and any communal areas, clean and well-maintained.
  • We’ll publicise our cleaning and grounds maintenance specification of works.
  • We’ll work with you to understand and respond to concerns and priorities in your community.
  • We’ll encourage and support you to get involved in improving your community.
  • We’ll keep you informed of our activities in your community.
  • We’ll work in partnership with you and other agencies to keep the neighbourhood well-maintained and safe.
  • We expect you to keep your garden tidy and not dump rubbish.

Getting involved and influencing communal services 

  • We’ll encourage and support residents to get involved and to influence how we deliver services and make improvements.
  • We’ll have a Scrutiny Coordination Group that scrutinises how we deliver services and achieve value for money.
  • We’ll make sure that you’re consulted on key changes to services.
  • We’ll tell you what we’ve done in response to your feedback and what we’ve changed as a result.
  • We’ll keep you informed of any progress, but also expect you to keep in contact with us until it’s resolved.
  • Where we’ve successfully taken action and resolved a case of anti-social behaviour, we may publicise the results.

Spring 2022 update - grounds maintenance in Berkshire

We've been listening to feedback from our customers so, from 1 March 2022, we’re bringing grounds maintenance in-house in Berkshire. This means that, if you live in the county, you’ll soon be seeing Sovereign operatives on site instead of contractors - looking after the areas of land that we’re responsible for.