Paying your rent

How can I pay my rent and service charge?

  • Direct Debit is the quickest and easiest way to pay because, once it's set up, your rent and service charges are automatically paid to us on a regular basis and you don’t have to think about it again. Please call 0300 5000 926 and one of the team can set up your Direct Debit over the phone. Alternatively, just print off the form [docx, 159KB] Opens in new window, complete both pages in full, then take a picture and email it back to us at financerentandproperty@sovereign.org.uk or post it to the address on the form. If you don’t have a printer, call us on 0300 5000 926 and we’ll send the form in the post.
  • You can pay securely online through MySovereign Opens in new window. When you register with MySovereign, you’ll be able to pay your rent or service charges online – as well as view your rent statement and balance, see tenancy information, report a repair, see what stage a repair is at and view your gas service expiry date. Please note, your pending payments will show on your account straight away and may take three to five working days to complete.
  • You can pay using your credit or debit card at any time of day or night by calling our automated payment line on 0300 5000 926. You’ll need to use your payment pin during the call. Payments may take three to five working days to complete and calls from mobiles will be charged at your network rate.
  • You can set up a standing order or make a bank transfer using the bank details below. Please ensure you are paying the correct rent and service charges, and use your customer or tenancy number as the reference so we can trace the payment.
  • Name: Sovereign Network Group
  • Account number: 65498461
  • Sort code: 60-15-07

Please note, we do not accept cheques for rent and service charges.

If you're not sure which way to pay is best for you, we can talk you through the different options available - so please give us a call if you need help.

More about rent and service charges

We use the rent and service charges we receive to provide services and carry out improvements to your home and estate. That's why it’s important you keep your payments up to date.

Please don’t forget, your rent needs to be paid in advance. This means you should be paying your rent at the start of each week you’re in your home, not the end.

Not paying in advance yet, or struggling to pay your rent? Please contact us as soon as possible. We can set up a plan and give you advice if you’re worried about your rent. 

There is also lots of advice about managing your money and dealing with debt.

If you want help getting to grips with your finance, download our free Managing your money guide Opens in new window.