Paying your rent

How can I pay my rent and service charge?

  • Direct Debit Opens in new window is the quickest and easiest way to pay because, once it’s done, you don’t have to think about it again. Just print off the form Opens in new window, fill it in, then take a picture and email it back to us at Opens in new window. You can post it back to us if you prefer. If you don’t have a printer, call us on 0300 5000 926 Opens in new window and we’ll send the form in the post.
  • You can pay securely online through MySovereign Opens in new window. When you register with MySovereign, you’ll be able to pay your rent or service charges online – as well as view your rent statement and balance, see tenancy information, report a repair, see what stage a repair is at and view your gas service expiry date. Please note, your pending payments will show on your account straight away and may take three to five working days to complete.
  • You can pay using your credit or debit card at any time of day or night by calling our automated payment line on 0300 5000 926 Opens in new window. You’ll need to use your payment pin during the call. Payments may take three to five working days to complete and calls from mobiles will be charged at your network rate.

Please note, we do not accept cheques for rent and service charges.

We can also talk you through other ways to pay if you're not sure what's best for you, so please give us a call if you need help.

More about rent and service charges

We use the rent and service charges we receive to provide services and carry out improvements to your home and estate. That's why it’s important you keep your payments up to date.

Please don’t forget, your rent needs to be paid in advance. This means you should be paying your rent at the start of each week you’re in your home, not the end.

Not paying in advance yet, or struggling to pay your rent? Please contact us as soon as possible. We can set up a plan and give you advice if you’re worried about your rent. 

There is also lots of advice about managing your money and dealing with debt.

If you want help getting to grips with your finance, download our free Managing your money guide Opens in new window.