We want to have an open and honest relationship with customers. A relationship where you’re able to hold us to account – that we do what we say and learn from things when we get them wrong. The annual performance report is part of you being able to hold us to account.
Your feedback, our engaged residents and resident led scrutiny also play a key role in monitoring what we do – as well as helping us maximise impact in our local communities.
The Residents' Annual Report tells you more about our performance as a landlord up to the end of March 2021.
The 2019/20 Residents' Annual Report tells you about our performance up to the end of March 2020.
The impact of Covid-19
The financial year to March 2021 was an extremely challenging one for everyone and some of those challenges are continuing. Our Covid-19 pages will give you the latest updates on what this means for our services.
And please remember, if you're struggling and need advice or support, do get in touch - we're here to help.
Want to know more?
Our longer, in depth Annual report and financial statements 2021 also tells you more about the places we’re building, our flourishing communities and our plans for the future.
Latest quarterly report for residents
This page holds our latest quarterly report if you’d like to find out more about how we’re doing on some of the key services that matter to residents.
Past quarterly reports for residents
Read previous quarterly performance updates we have shared as part of being transparent and enabling residents to hold us to account.
We can help you scale the career ladder, give your community project a helping hand, get you on the right track with your money matters and wellbeing, and support you on your digital journey.
We want residents to help scrutinise, influence and co-create services. There are lots of options: from spending a few minutes on a survey to joining one of the groups working with our Board.
Annual report and financial statements 2021
If you’d like more detailed information on our services, developments, projects, performance, finances and more, take a look at our annual report and financial statements.