Universal Credit

The process for claiming Universal Credit has changed because of coronavirus (COVID-19). Please go to the gov.uk website for more information.

Alternatively, we have a team ready to help you make a claim or work out which benefits you're entitled to. We can also help you with any money worries. Please call us on 0300 5000 926 and ask to speak to the Income team.

Find out more about Universal Credit

How to apply for Universal Credit

All the key things you need to know to prepare and apply – including the documents and other information you’ll need.

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Universal Credit account, journal and sanctions

Some top tips about your online Universal Credit account, journal and sanctions (plus what to do if your payment is stopped and how to appeal).

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Universal Credit interview, work coach and activities

Get ready for these key stages, including things you could be asked about and how to prepare for your claimant commitment interview 

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Worried about mounting rent arrears or debts

Find out more about managing debt, making the most of your money and getting more support with your finances.

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