Developing what we do

Customer engagement survey

Engaging with customers is essential for us to provide a good service. Now we’ve merged, we want to unify how we do this, so we have sent out surveys to customers to get their feedback. If you’ve received a survey, please complete it by 16 March. If you have any questions, please email engagement@sovereign.org.uk.

Co-creating services

As well as the involvement and hard work of the Resident and Board Partnership, Scrutiny Coordination Group and resident scrutineers, we’re giving residents even more say in what we do and how we do it.

We’re an early adopter of the National Housing Federation’s ‘Together with Tenants’ charter Opens in new window; we’re ‘walking in our customers’ shoes’ and we’re co-creating services.

Click the headings below to find out more: