Residents are the heart of our business

Building the right structure

To make sure that the influence of residents was at the heart of our business, we decided they themselves should create the right structure. 

We brought together experienced residents, supported by Sovereign's Board, senior managers and an external expert, to jointly create a new approach.

The result is our 'triangle of involvement' which makes sure residents have a key role in the way we're run, the services we provide and how we keep a local focus within our neighbourhoods.

From this, we hope this will enable us to continue to provide good quality services, great customer experience and support strong and resilient communities.

Useful downloads

Resident engagement guide [pdf / 397KB]


Our governance and community groups

Resident and Board Partnership (RBP)

This group helps influence our strategy, policies and service standards, as well as monitoring the quality and performance of our services.

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Scrutiny Coordination Group (SCG)

This group makes scrutiny a valued tool for monitoring, managing and developing our services. Residents commission reviews to ensure we're providing quality services and a great customer experience.

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Community Action Groups

Providing a structured place for local conversations and feedback. Residents get involved with larger community and estate projects. 

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