Building the right structure
To make sure that the influence of residents was at the heart of our business, we decided they themselves should create the right structure.
We brought together experienced residents, supported by Sovereign's Board, senior managers and an external expert, to jointly create a new approach.
The result is our 'triangle of involvement' which makes sure residents have a key role in the way we're run, the services we provide and how we keep a local focus within our neighbourhoods.
From this, we hope this will enable us to continue to provide good quality services, great customer experience and support strong and resilient communities.