Hampshire and Berkshire Older Persons Service

If you live at one of our older persons schemes in Hampshire and Berkshire you can access our new service which includes:

  • Care alarms

  • Activities, workshops and drop-in sessions

  • Housing officers

  • Duty officers

  • Extra support

Care Alarms

Your care alarm is linked to our 24 hour careline service. If needed we can:

  • contact emergency services
  • contact a nominated person or key holder

Activities, workshops and drop in sessions

Each scheme has an Independent Living & Community Officer (ILCO). We will work closely with everyone to arrange activities, events and regular drop in surgeries.


Housing Officers

You will have a dedicated Housing Officer who will be on hand to help with any questions you have about your tenancy or anti-social behaviour.


Duty Officers

Our Duty Officer will be able to help you with any questions about:

  •  your scheme or home
  • your service
  • repairs
  • arranging for a handyman to visit your home (where available)
  • booking a guest room (where available).

You can get in touch with your Duty Officer on 0300 330 2707
9.30am – 4.30pm, Monday to Friday.
Outside of these hours you can contact our Connect Service.


Extra Support

We offer extra support if you need help to keep your independence and maintain your tenancy with us.

If you are concerned about managing your home, and staying independent, then you can contact your Duty Officer or speak to your Independent Living & Community Officer (ILCO).