Repairs and maintenance (Covid-19)

We continue to carry out emergency repairs, other building safety activity (such as gas safety checks, fire alarm testing and lift maintenance) and day to day repairs as well as some planned works.

You can call us about these on 0300 5000 926 or 0300 330 9496 if you’re a market rent customer. (Key worker and Leicester student customers: please refer to the localised information we’ve sent you and continue to contact us in the usual way.)

But we're still being affected by external factors, such as national shortages of certain materials and skilled labour. With Covid-19 case numbers rising, we're also seeing an increase in sickness absence. 

If you have an appointment, we'll do everything we can to meet this but may need to reschedule some visits. You may also need to be prepared for a longer wait for some services.

If we're struggling to deliver a service in a timely way, we’ll explain this and tell you when we expect to be able to do so. We’ll obviously continue to prioritise emergency and essential services. 

If we do need to visit you, we’re continuing with our existing safety measures, including social distancing and wearing face coverings.

We’d also ask you to:

  • Wear a face covering when we’re working in your home
  • Leave the room where we’re working, to give our teams space – or stay 2 metres away if not
  • Keep children and pets away from where we’re working
  • Leave all internal doors open to minimise contact with door handles
  • Open the windows or external doors in rooms where we’ll be working (where you can) - government advice is to let plenty of fresh air in whenever you have people working in or visiting your home.

Please note that our people always have the right to leave a home if they don’t feel safe for any reason. If this is the case, we ask them to contact a manager so that we can review the situation and decide how best to resolve it.

So that we don’t put you, our employees or contractors at risk, we’ll also check with you whether you have the virus, are self-isolating or have any symptoms, as this may affect the service we can provide. 

Our minor repair video guides on this page may also help in some cases - there’s advice on things like topping up the pressure in your boiler, resetting a trip switch on your fuse box and testing your smoke alarm.