Sovereign Housing
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Innovation icon

Being innovative

We’ll think differently, creating solutions that do more by:
  • Modernising our services, making best use of technology to meet business and customer need
  • Listening harder and embedding a customer framework that  keeps residents, young and old, at the centre of our decision making
  • Exploring opportunities and testing new ways to deploy homes at scale

 



 

 

Modernising our services, making best use of technology to meet business and customer need


  • Phased implementation of CRM
  • Going digital strategy 
  • Enhanced systems and security
  • New leasehold management service

 


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Listening harder and embedding a customer framework that keeps residents, young and old, at the centre of our decision making 

 

  • A new and more cohesive rent policy
  • A broader approach to letting our homes
  • Rethinking our fixed-term tenancies

 


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Exploring opportunities and testing new ways to deploy homes at scale 


  • Innovation programme to test new ideas
  • Modular housing pilots
  • Flexible tenancy management service