The management and staff of Trafalgar Court aim to provide quality long-term and respite care for all residents who need 24 hour care because of frailty, illness or disability.

We will achieve high quality care by:

• Ensuring our staff are competent and well trained;
  
• Implementing assessment and admission procedures which will indicate the most suitable provision of care for each resident;
  
• Involving residents and their relatives or representatives in providing appropriate care planning;
  
• Helping residents get appropriate medical care and other public services;
  
• Seeking medical or other advice on any change in a resident’s condition, changing or enhancing their present care provision to promote personal well-being;
  
• Promoting social contacts with the community and providing meaningful activities for all our residents;
  
• Promoting professional practice by all our employees through regular meetings and appraisal systems; and
  
• Dealing with any complaint so that there is a satisfactory outcome.