Who is responsible for running Trafalgar Court?
Val Fearns is our registered manager, with overall responsibility for running Trafalgar Court.
She is helped by our care staff who are all highly experianced and fully trained to help and assist you. Our staff including a manager are on duty 24 hours a day, seven days a week.
The District Nurse also comes to Trafalgar Court regularly to assist with care after a hospital stay or if you need specialist nursing attention. A chiropodist and an optician are regular visitors to the home.
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Do I have to change to a new doctor?
If your current doctor is happy to remain in charge of your treatment, there is no need to change your GP. Or you are free to register with any doctor you choose. There is also a local practice in Theale: Dr Borthwick visits each week and is happy for residents to register with him.
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Who will manage my medicines?
Trafalgar Court has a system to make sure that you get any medications regularly and appropriately. Or you may choose to manage your own medicines. Our care staff can also help you to renew your prescriptions.
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Who will prepare my meals?
Our experienced chef prepares all meals on site and offers a varied menu of fresh food. We can meet special dietary needs you may have.
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How will you ensure that I am happy with the level of service?
We hold regular meetings with you, your relatives and our staff to make sure that you are happy with our care services.
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Is there a daily routine?
We want you to feel at home at Trafalgar Court, so we hope you can have a similar routine to one you had at home.
Of course, things like doctors' visits and meal times are structured into our normal day. But this is your home so we want to be as flexible as possible. If you wish, you can also take meals in your own room.
To maintain privacy for all our residents we ask that relatives and friends visit you during the week between 2pm and 8pm if possible, and between 10am and 6pm on at the weekends and bank holidays. Of course, no-one is ever turned away but please remember that mornings are often busy with doctors, nurses and visits by other professionals.
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Will my room have TV and telephone facilities?
All the rooms are fully furnished with a TV point and we are also happy for you to install your own telephone.
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Can I bring some personal belongings?
We encourage you to bring some of your personal belongings with you, and you can even choose to furnish your own room.
All rooms are lockable and have a fixed lockable container for your small personal items. The home is insured for personal items, except for jewellery, money and electrical items.
Because of health and safety regulations, our maintenance team also check all electrical items.
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How do I deal with my washing?
We have an experienced domestic team and your weekly fee includes laundry of your clothes (except dry cleaning). To help us with this service we ask that nametapes are sewn to your clothes please, so that we can easily identify your laundry.
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What social activities can I take part in?
We have an extensive programme of regular activities which include visiting entertainers, craft activities, keep fit.
Our sensory garden is also very popular, as are our three whirlpool baths!
We feel it is important that Trafalgar Court is a happy, lively and social place to live. So visitors (including children and pets) are welcome to any event.
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