Sovereign Housing Association

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complaints & compliments

We welcome feedback about our services. We received 370 complaints and 453 compliments during 2005/06. You can give us feedback in person, by phone, in a letter, using our customer feedback form or by e-mail. We will acknowledge a complaint within three working days and send a response within 10 working days.

Click here to download our Complaints policy

Here are our performance results for 2007/08.
Description of target	Our 2007/08 targets	How did we do?	Our 2008/09 targets
Complaints not dealt with within timescale	5%	10%	TBA
Customer satisfaction with complaints	60%	47%	TBA

Here are our performance results for 2006/07.
Description of target	Our 2006/07 targets	How did we do?	Our 2007/08 targets
Complaints not dealt with within timescale	5%	11%	5%
Customer satisfaction with complaints	60%	50%	60%

Here are our performance results for 2005/06.
Description of target	Our 2005/06 targets	How did we do?	Our 2006/07 targets
Complaints not dealt with within timescale	5%	7%	5%
Customer satisfaction with complaints	70%	56%	60%

Feedback

Pay us a compliment, complain or tell us your ideas

Use our on-line enquiry form