Could you be a Resident Inspector?
Do you want to earn £125 per day by helping us to review and improve our services?
As well as paying you, we will:
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cover all child care costs while you’re working
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pay all of your travel expenses, and
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offer you full support and training for your role.
Contact details:
For an information pack and application form, please contact our Performance team on 01635 572172 or orion@sovereign.org.uk.
What is a peer review?
A peer review is like a mini-inspection, carried out internally across all subsidiaries. Each review features both staff and residents. They scrutinise the service, make an assessment of how good it is, and decide whether it is delivering what residents really want.
At the end of the review, the team will make recommendations for improvements.
Why are we doing this now?
We need to become more ambitious with challenging standards, and more ‘self aware’ to understand just how well we are performing, not just against formal standards but against the standards set by our residents. Peer reviews will also highlight areas of poor delivery or excellence.
What’s in it for me?
Peer reviews are intended to help us understand how we actually deliver our services to residents.
Each review will require a commitment of around 7 days, spread over two months, which will be paid at the rate of £125 per day, plus expenses. You will be expected to be available for all the meetings during the cycle of that review, and available for training before you start.
Although the role is paid, you will also gain valuable skills and the confidence to analyse performance and make suggestions for improvements. You will also gain an insight into how Housing Associations work. As a result of this work, you may decide to become more involved in the activities of the Sovereign Group and you will be given every opportunity to do this.
As a resident inspector you will receive full training. This training will take 2 days, which is unpaid, although all expenses, including childcare costs if necessary, will be paid, and all refreshments will be provided.
The training will equip you to carry out reviews on site and you will learn how to interview both staff and residents in order to provide evidence of the standard of the service being provided.
You will be expected to read all the documents which will be provided beforehand, so that you have a clear picture of what the service is delivering. Each service area will report on how well they are doing, and your job will be to find out if they are doing as well as they say.
During the whole review process you will have the complete support of all the team. The residents who are currently carrying out this role are finding the experience very enjoyable.
What qualifications do I need to become a resident inspector?
Basically, the only qualifications you need are the time and enthusiasm to take part! You will have to be available for all the meetings and visits during the review, and of course you must be a Sovereign resident of any of the Housing Associations within the group.
We welcome applications from all our residents, whatever type of tenancy they have. It doesn’t matter how old or young you are, whether you are working or not, or how long you have been a Sovereign resident.
Where can I get more information?
If you would like to chat about this opportunity please call Carol Merrifield on 01635 572172, we’d be delighted to give you any more information that you need.
I’m interested in doing this, what do I do now?
Complete the application form and return to orion@sovereign.org.uk.
We will consider all the applications, and if you are shortlisted we will invite you to attend an interview at your local Housing Association offices.
